Returns

Returns 

**When you receive products always keep all original packaging and invoices.**

 Damaged Items & Missing Items
Damaged or missing items must be reported within 10 days of receipt of your products. 

To Report a Damaged or Missing Item: Email returns@ jsalty.com, and include:

  • A digital photo of the damage.*
  • Order number
  • Item number
  • Your preference for a replacement, refund, or store credit

If item needs to be shipped back you will receive a RMA# and any other instructions. 

Shipping costs will be covered by JSalty.com

The replacement/refund will then be issued after we have received the damaged item.

100% Satisfaction Guarantee

If you've simply changed your mind about an item, or you were not satisfied with it for any reason and would like to return it, E mail returns@jsalty.com and include the order # and item # you would like to return.You will receive an email response with return instructions and an RMA number. You are responsible for return shipping in this case, and we do not refund the original shipping cost. Items must be RECEIVED within 30 days of receipt of your order. You will receive a prompt refund after I receive the item.